Shipping

Our fulfilment centre is located in Singapore, a global transportation hub. We can ship our products to any country in the world.

Test Kit Mart shipping

Your package will be sent via registered post, so you can track the progress of your shipment. Estimates of delivery time are provided in the table below.

Country Of Destination (Major Cities/Office of Mail Exchange)* Estimated Delivery Time**
For Major Cities
(Working Days)
Ordinary Mail – Air
Australia (Sydney, Melbourne, Perth) 4 – 6
Brunei Darussalam (Bandar Seri Begawan) 4 – 6
Canada (Vancouver) 6 – 9
China, People’s Republic of (Beijing, Guangzhou, Shanghai) 6 – 8
France (Paris) 5 – 7
Germany (Frankfurt) 5 – 7
Hong Kong (Hong Kong) 3 – 5
India (Chennai, Mumbai, Kokata) 5 – 8
Indonesia (Jakarta, Batam) 5 – 8
Italy (Rome) 7 – 9
Japan (Tokyo, Osaka) 3 – 5
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) 4 – 6
Netherlands (Amsterdam) 4 – 6
New Zealand (Auckland) 4 – 6
Philippines (Manila) 6 – 8
South Africa (Johannesburg) 5 – 7
Sweden (Stockholm) 4 – 6
Switzerland (Zurich) 4 – 6
Taiwan (Taipei) 4 – 6
Thailand (Bangkok) 4 – 6
United Arab Emirates (Dubai) 5 – 8
United Kingdom (London) 4 – 6
United States of America (San Francisco, New York, Honolulu) 6 – 8
Vietnam (Ho Chi Minh) 5 – 8
Other Destinations in Asia and Territories in the Pacific 5 – 10
Other Destinations in the Middle East, Africa, Europe and America 6 – 12

Notes:

* Delivery times are only estimates and may/ may not be the actual delivery standard experienced.

* Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.

* By truck to Kuala Lumpur

** Shipments are subjected to customs inspection and clearance.

** For festive postings to the above major cities, it is advisable to add up to 10 additional working days for airmail.

 

Test Kit Mart fulfilment

Our Fulfilment Center works round the clock to make sure your test kits arrive at your destination in the fastest possible time.

For our Test Kit shipments, your anonymity is assured – the outermost packaging will not contain any of the words “HIV” or “STD”, or the name of our company or website.

 

OUR SHIPPING POLICY

Our objective is to ensure your complete contentment with your purchase from us. You can trust that your orders will be rapidly processed and carefully provided. In case of any discontent you can contact us through our contact page on the website.

Do not fill in a box address unless you are certain that you can receive the goods. We do not advocate shipping to APO/AFO addresses as this can cause serious delays in delivery times and would not be held liable should the parcel get lost in transit. If the customer gives an invalid or erroneous address, there would be no refunds.

We aim to deliver orders within 28 days. Failing which, we would get our fulfilment centre to do the necessary tracking. If this yields no result, we will reship to the customer at no extra charge.

For terms of service, click here.
For our refund and returns policy, click here.
For any other queries, do visit our FAQ.